At Madonna we are committed to providing the highest quality of care. We also take a positive approach to patient billing and collections, and are here to help you navigate through this process in the most efficient manner. The Patient Financial Services department handles the complex issues related to billing and payment of health care claims at Madonna. We are available to provide assistance, support and information to you in coordination with your case manager.
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Insurance coverage varies by company and in most cases certain deductibles must be met to obtain benefits. It is necessary to work with Madonna and your insurance company to determine what coverage is available during your stay. Insurance benefits will be verified the week of your admission. This verification of benefits does not guarantee payment of claims. In most cases, the amount paid by the insurance company is not determined until the claim or bill is submitted. Any questions concerning insurance coverage should be directed to Patient Financial Services.
You have the right to a complete and accurate billing for the services you received during your stay at Madonna. Patient Financial Services is available to assist you with any questions concerning your bill. If you think your bill is inaccurate, please write to us at:
Madonna Rehabilitation Hospital
Attn: Patient Financial Services
5401 South Street
Lincoln, Nebraska 68506
You can reach us by phone at (402) 413-3600 or visit our office located at the Madonna main campus on the lower level of the hospital near the elevators. Our office is open 8 a.m. – 4:30 p.m. Monday through Friday.
Your letter should include the following information and be sent within 60 days of the date of your billing statement:
We will investigate the suspected error. You do not have to pay these charges, and we will not take any action to collect on these charges while we are investigating. However, you are still obligated to pay the charges on your bill that are not in question.
Financial Assistance/Charity Care
If you do not have health insurance, a deposit will be required at the time of your visit. Your bill will be sent shortly after services are rendered, requesting payment in full. If you are unable to resolve your balance immediately, please contact our Patient Financial Services office to discuss payment options. Madonna works with patients who are experiencing financial hardship by using fair and consistent collection practices that are in the best interest of all parties involved.
Although some or all of your services may have been received at Madonna, you will be sent a separate billing for the Physicians’ portion of your bill if a deductible or coinsurance is due. If you have questions concerning physician billing, please contact Madonna Rehabilitation Specialists at (402) 413-3531.
Average Charges for Health Services
Madonna will provide information regarding the average charges for services related to your condition if you provide a written request. This written request must include a medical diagnosis by your doctor. This estimate of charges will be provided within seven working days of the date you request it.