Omaha: 1.844.403.3131 | 402.401.3000
Lincoln: 1.800.676.5448 | 402.413.3000
Madonna prides itself on being known for our commitment to family-centered care. We understand the importance of a loved one’s involvement in the rehabilitation process, but unfortunately, due to COVID-19, we have had to alter what that involvement looks like. The changes we have made to our visitation policy in response to COVID-19 are in the best interest of the health and safety of our patients and employees. These changes are in alignment with federal CDC guidelines, CMS licensing guidance, state and local public health guidance through DHHS and other local agencies.
Effective April 26, 2022, the following patient visitation policy will take effect for both our Lincoln and Omaha campuses:
Children under the age of 2 are allowed to visit without prior authorization from the case manager.
Visiting hours will be expanded to 7 a.m. to 8 p.m. on both campuses seven days a week.
To facilitate patient/family communication during therapy sessions, we are offering Zoom calls with our staff . These sessions may also be offered as an opportunity for caregiver education and training when appropriate. If you are interested in participating in these sessions with your loved one, please let your social worker or case manager know. They will also need the following information:
Zoom is a free application that allows audio/video calls through the Internet or a mobile device. If you are not familiar with ZOOM, download the instructions below.
For patients at our Lincoln Campus, we are scheduling appointments for staff to assist patients and their loved ones to digitally connect. Staff will be on-site, helping patients who need communication assistance to connect via FaceTime, Zoom or traditional phone calls.
These appointments will be available Monday through Friday, as well as Sunday afternoons.
We hope you will find this is a great opportunity to visit and discuss day-to-day happenings as a family. A reminder, staff helping with the coordination of calls is available for technical support only and will not be able to answer questions related to patient care.
Please contact your loved one’s case manager or social worker to get additional details on setting up a virtual visitation appointment.
Madonna utilizes a software program to keep families and other loved ones updated on the care of patients in our hospital. This family portal will provide you access to quick, secure and real time patient updates obtained during frequent rounding by our nursing staff. You can share access to this information with whomever you wish.
To access the friends and family portal
At this time, you are still welcome to send flowers, greeting cards and other mail to a Madonna patient, though this policy may change.
Our team will make sure any permitted deliveries are handled appropriately and disinfected if necessary. Personal items should be delivered to the main entrance. Please include the patient name and room number on the delivery.