Omaha: 1.844.403.3131 | 402.401.3000
Lincoln: 1.800.676.5448 | 402.413.3000
Patient Financial Services
At Madonna, we are committed to providing the highest quality of care. We also take a positive approach to patient billing and collections, and are here to help you navigate through this process in the most efficient manner. The Patient Financial Services department handles the complex issues related to billing and payment of health care claims at Madonna. We are available to provide assistance, support and information to you in coordination with your case manager.
Make a Payment
Please click one of the links below to select the type of payment you would like to make.
Financial Assistance and Charity Care
If you do not have health insurance, a deposit will be required at the time of your visit. Your bill will be sent shortly after services are rendered, requesting payment in full. If you are unable to resolve your balance immediately, please contact our Patient Financial Services office to discuss payment options. Madonna works with patients who are experiencing financial hardship by using fair and consistent collection practices that are in the best interest of all parties involved.
Financial Resource Assessment Forms and Documents:
| Insurance Benefits |
Insurance coverage varies by company and in most cases certain deductibles must be met to obtain benefits. It is necessary to work with Madonna and your insurance company to determine what coverage is available during your stay. Insurance benefits will be verified the week of your admission. This verification of benefits does not guarantee payment of claims. In most cases, the amount paid by the insurance company is not determined until the claim or bill is submitted. Any questions concerning insurance coverage should be directed to Patient Financial Services.
| Billing |
You have the right to a complete and accurate billing for the services you received during your stay at Madonna. Patient Financial Services is available to assist you with any questions concerning your bill. If you think your bill is inaccurate, please write to us at:
Madonna Rehabilitation Hospital
Attn: Patient Financial Services
5401 South Street Lincoln, Nebraska 68506
You can reach us by phone at 402.413.3600, email at billinginfo@madonna.org, or visit our office located at the appropriate Madonna campus from 8 a.m. to 4:30 p.m. Monday through Friday. Your letter should include the following information and be sent within 60 days of the date of your billing statement:
- Your name and account number
- The dollar amount of the suspected error
- Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
We will investigate the suspected error. You do not have to pay these charges, and we will not take any action to collect on these charges while we are investigating. However, you are still obligated to pay the charges on your bill that are not in question.
| Price Transparency |
At Madonna Rehabilitation Hospitals, we believe that transparency about the cost of health care is important. The links below contain several campus specific resources that help patients to understand and compare costs. The Price Estimator Tool from Madonna Rehabilitation Hospitals allows you to obtain an out-of-pocket cost estimate for selected services and/or items, providing additional information regarding average procedure charges and other details. Select one of the campus specific link below for more information.
| Good Faith Estimate |
Good Faith Estimate Rights for patients who are uninsured or choosing not to use insurance:
You have the right to receive a Good Faith Estimate explaining how much your medical care will cost if you are uninsured or choosing not to file a claim with your insurance. Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service or item.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
Contact Madonna Rehabilitation Hospitals at 402-413-4847 for more information. You can also contact cms.gov/nosurprises/consumers or call 1-800-985-3059. Also, click here for information or questions about your rights to a Good Faith Estimate.
| No Surprises Act |
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.