You have the right to a complete and accurate billing for the services you received during your stay at Madonna. Patient Financial Services is available to assist you with any questions concerning your bill. If you think your bill is inaccurate, please write to us at:
Madonna Rehabilitation Hospital
Attn: Patient Financial Services
5401 South Street Lincoln, Nebraska 68506
You can reach us by phone at 402.413.3600, email at firstname.lastname@example.org, or visit our office located at the appropriate Madonna campus from 8 a.m. to 4:30 p.m. Monday through Friday. Your letter should include the following information and be sent within 60 days of the date of your billing statement:
- Your name and account number
- The dollar amount of the suspected error
- Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
We will investigate the suspected error. You do not have to pay these charges, and we will not take any action to collect on these charges while we are investigating. However, you are still obligated to pay the charges on your bill that are not in question.