Insurance coverage varies by company and in most cases certain deductibles must be met to obtain benefits. It is necessary to work with Madonna and your insurance company to determine what coverage is available during your stay. Insurance benefits will be verified the week of your admission. This verification of benefits does not guarantee payment of claims. In most cases, the amount paid by the insurance company is not determined until the claim or bill is submitted. Any questions concerning insurance coverage should be directed to Patient Financial Services.
You have the right to a complete and accurate billing for the services you received during your stay at Madonna. Patient Financial Services is available to assist you with any questions concerning your bill. If you think your bill is inaccurate, please write to us at:
Madonna Rehabilitation Hospital
Attn: Patient Financial Services
5401 South Street Lincoln, Nebraska 68506
You can reach us by phone at 402.413.3600, email at firstname.lastname@example.org, or visit our office located at the appropriate Madonna campus from 8 a.m. to 4:30 p.m. Monday through Friday. Your letter should include the following information and be sent within 60 days of the date of your billing statement:
We will investigate the suspected error. You do not have to pay these charges, and we will not take any action to collect on these charges while we are investigating. However, you are still obligated to pay the charges on your bill that are not in question.
At Madonna Rehabilitation Hospitals, we believe that transparency about the cost of health care is important. The links below contain several campus specific resources that help patients to understand and compare costs. The Price Estimator Tool from Madonna Rehabilitation Hospitals allows you to obtain an out-of-pocket cost estimate for selected services and/or items, providing additional information regarding average procedure charges and other details. Select one of the campus specific link below for more information.
You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.