Patient Financial Services

Insurance coverage varies by company and in most cases certain deductibles must be met to obtain benefits. It is necessary to work with Madonna and your insurance company to determine what coverage is available during your stay. Insurance benefits will be verified the week of your admission. This verification of benefits does not guarantee payment of claims. In most cases, the amount paid by the insurance company is not determined until the claim or bill is submitted. Any questions concerning insurance coverage should be directed to Patient Financial Services. 

You have the right to a complete and accurate billing for the services you received during your stay at Madonna. Patient Financial Services is available to assist you with any questions concerning your bill. If you think your bill is inaccurate, please write to us at:

Madonna Rehabilitation Hospital
Attn: Patient Financial Services
5401 South Street Lincoln, Nebraska 68506

You can reach us by phone at 402.413.3600, email at billinginfo@madonna.org, or visit our office located at the appropriate Madonna campus from 8 a.m. to 4:30 p.m. Monday through Friday. Your letter should include the following information and be sent within 60 days of the date of your billing statement:

• Your name and account number
• The dollar amount of the suspected error
• Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.

We will investigate the suspected error. You do not have to pay these charges, and we will not take any action to collect on these charges while we are investigating. However, you are still obligated to pay the charges on your bill that are not in question.

Financial Assistance Policy Plain Language Summary

Financial Assistance Offered

At Madonna Rehabilitation Hospital, we are committed to providing the highest quality of care. The purpose of the Madonna Rehabilitation Hospital (MRH) Financial Assistance is to provide services to indigent low income residents of our community who are uninsured or underinsured and do not have adequate financial resources to pay for necessary healthcare services provided by MRH.
This information is a summary of the MRH policy.

Please read the Financial Assistance Policy in full.

Eligibility Requirements and Assistance Offered

Eligibility for financial assistance is based on multiple factors, including insurance coverage or other sources of payment, income, family size, assets, and any factors the patient or physician would like to have considered. Financial assistance is offered to patients who are uninsured or underinsured. Full financial assistance will be granted based on a patient’s ability to pay the billed charges.

Patients must fully comply with the application process, including submitting tax returns, W-2s, payroll stubs, and bank statements, as well as completing the application process for all available sources of assistance.

How to Apply for Assistance

The patient or any person involved in the care of the patient, including a family member or provider, can express financial concerns at any point during the patient’s care. The patient or responsible party will then be encouraged to complete a financial assistance application.Madonna Rehabilitation Hospital’s Financial Assistance Policy and Application are available free of charge by calling Patient Financial Services at 402.413.3600 and requesting a copy by mail or email. The policy and application are also available online here. 

No More Than Amount Generally Billed (AGB)

A patient determined to be eligible for financial assistance will not be charged more than amounts generally billed for medically necessary care to patients who have insurance for such care.

Questions

This is a summary of the MRH financial assistance policy. Please read the Financial Assistance Policy in full. If you have any questions about qualifying or applying for financial assistance, please contact Patient Financial Services at 402.413.3600 or visit our office at 5401 South Street, Lincoln, Nebraska.

At Madonna Rehabilitation Hospitals, we believe that transparency about the cost of health care is important. The links below contain several campus specific resources that help patients to understand and compare costs. The Price Estimator Tool from Madonna Rehabilitation Hospitals allows you to obtain an out-of-pocket cost estimate for selected services and/or items, providing additional information regarding average procedure charges and other details. Select one of the campus specific link below for more information.  

Click here for information related to our Omaha Campus. 

Click here for information related to our Lincoln Campus. 

Good Faith Estimate Rights for patients who are uninsured or choosing not to use insurance:

You have the right to receive a Good Faith Estimate explaining how much your medical care will cost if you are uninsured or choosing not to file a claim with your insurance. Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service or item.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. 
• Make sure to save a copy or picture of your Good Faith Estimate. 

Contact Madonna Rehabilitation Hospitals at 402-413-4847 for more information. You can also contact cms.gov/nosurprises/consumers or call 1-800-985-3059. Also, click here for information or questions about your rights to a Good Faith Estimate. 

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.