Resources

COMMUNICATION AND LANGUAGE

Madonna believes we must be receptive and responsive to our patients’ and their families’ cultural backgrounds, preferred language and styles of communication in order to provide the highest quality of care. Dignity and respect are the foundation of our interactions with you and your family.

It is the goal of Madonna to create and maintain a culture in which patients and staff are able to openly and accurately exchange information. If you or your family has limited English proficiency, we will provide language assistance.

Madonna contracts with professional interpretive services through Internal Communications Incorporated and The Nebraska Commission for Deaf or Hard of Hearing. Such services will be provided by qualified language interpreters, sign language interpreters and telephonic interpretation. This means you can be assured the message is delivered completely and accurately, any cultural biases are removed, and your confidentiality is maintained. It also means that we can be assured we are understanding and meeting your needs.

For help with your communication needs, please contact any one of our staff members.

WEAPONS AND TOBACCO

No weapons of any kind are allowed on the Madonna Rehabilitation Hospitals' campuses or inside facility buildings.

To promote a healthy and healing environment, Madonna's campuses are a tobacco-free. No tobacco use is allowed in any of our facilities, outside on our grounds or in vehicles in our parking lots.

NON-DISCRIMINATION

It is the policy of Madonna Rehabilitation Hospitals not to discriminate on the basis of race, creed, color, religion, sex, sexual orientation, gender identity and gender expression, age, disability, national origin, pregnancy, receipt of public assistance, marital status, Vietnam era veteran status, genetic information, or any protected class specified by law, statute, or ordinance to any applicants, employees, volunteers, and Board members. Madonna is an Equal Opportunity Employer.

Madonna Rehabilitation Hospitals
• Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters
• Provides written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as: Qualified interpreters
• Information written in other languages

If you need these services, please contact your case manager/social worker.

If you believe that Madonna Rehabilitation Hospitals has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Quality and Risk Management, 5401 South Street, Lincoln, NE 68506, P: 402-413-3000, TTY 1-800-833-7352, F: 402-413-4882, jkrason@madonna.org.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Director of Quality and Risk Management is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html